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Buy Psilocybe Cubensis Spores syringes
REFUNDS AND REPLACEMENTS
If you have had a problem with any of the products purchased in our store.
Refunds & Replacements Policy – SporeSyringe.co.uk
Last updated: 2025
At SporeSyringe.co.uk, your satisfaction is extremely important to us.
If you experience any issue with your order, please don’t hesitate to get in touch right away — we will always work with you to make things right.
We pride ourselves on being transparent, reasonable, and customer-focused. While some issues can arise from handling or technique during research, we’re always happy to discuss your situation first so we can determine whether a replacement or refund is the best solution.
1. No-Nonsense Refund or Replacement Guarantee
We offer a straightforward refund or replacement of equal value under the following circumstances, provided the issue is reported within 14 days of the problem arising:
- 📦 Lost in the post (not received within expected delivery timeframes)
- 💥 Damaged in transit upon arrival
- ⚗️ Defective or faulty items discovered at the delivery address
- 🚫 Incorrect items sent in error
- 🧾 Missing items from your order
If any of these occur, you will receive a full refund or a replacement product — no hassle, no delay.
2. How to Request a Refund or Replacement
To help us resolve your issue quickly, please email us at info@sporesyringe.co.uk with the following details:
- Full name
- Phone number (optional but helpful for fast resolution)
- Order number
- Postcode of the delivery address
- A brief description of the issue
- Any photo evidence if applicable (please check picture quality before sending)
The more information you provide, the faster we can investigate and resolve your concern.
3. Refund Method
Approved refunds will be processed via your original payment method within 3–5 business days of confirmation. You will receive an email once the refund has been issued.
4. Replacement Products
If a replacement is issued, it will be shipped to the same delivery address used in the original order unless you request otherwise.
In the event that an identical product is unavailable, we may offer an item of equal or higher value at no additional cost.
5. Technique-Related Issues
We understand that some results may vary due to handling or technique during microscopy or research.
If a problem appears to be technique-related rather than product-related, we’ll always take the time to offer guidance and friendly advice before deciding on the most suitable outcome — whether that’s troubleshooting tips, partial replacement, or full refund.
Our goal is to help you achieve reliable results, not just resolve a transaction.
6. Delivery Delays
In rare cases where postal delays occur (e.g. seasonal disruption or courier strikes), we kindly ask that you allow a few extra days for delivery before a replacement is dispatched. We’ll always keep you informed and track your parcel if it’s overdue.
7. Contact Us
If you have any questions about our refund or replacement process, please contact us:
📧 info@sporesyringe.co.uk
© 2025 SporeSyringe.co.uk – Organic Mushroom Supplies Ltd, United Kingdom.
Products that show contamination soon after inoculation
Please contact for a good chat, Dont worry tho. This is just to check the technique that you have used. The judgement will be fair and based on the information given we will always try and fix the situation either with a full refund, replacement or good advice as to where you went wrong.
It is always best to contact the MushBuddies Team in the event of any problem
UK/INT Mobile and Whatsap 07495515023 (Fast response time)
UK Free phone: 0800 069 9269 (fast response time)
UK/INT Txt mobile or whatsapp (medium response time)
Email: (Slow response time)
DO NOT MESSAGE ME ON ALL OF THE ABOVE. Please choose one option.
IF YOU NEED TO SEND ITEMS BACK TO US
We may ask you to return some items but most of the time we will ask you to safely discard of the item.